Saginaw, MI — A viral video showing an exchange between a customer and employee at a local pizza restaurant has created a stir.
TV5 has viewed the incident and it appears to show a customer walking into the Domino’s Pizza restaurant on State Street in Saginaw with a cell phone.
A woman begins recording her mother’s conversation with the employee and that’s when things get interesting.
The customer claims that she called the restaurant to complain about the type of sauce that was put onto the pizza.
The employee acknowledges her complaint, but then unleashes a verbal tirade on the woman and it’s all caught on tape.
It all started when Eric Promenchenkel ordered pizza from the State Street restaurant.
“We did not have white sauce pizza like we wanted. Instead, we had light sauce,” he said.
After the sauce mix up, Promenchenkel said he called the store twice and was a hung up on by a manger. His girlfriend’s mom decided to go into the store herself and confront the employee. The interaction spread on social media.
The store’s general manager in the video was fired on Monday.
“I regret the language I used, but if people could see everything that happened, especially in the phone calls, they would not be sympathetic for this woman,” the manager said in an email to TV5.
Promenchenkel said he feels sorry the manager lost his job, but he said he doesn’t want anymore customers to be treated that way.
“It sucks that it has to be like that, but if he’s going to treat his customers like that, that’s definitely best for the business,” he said.
Domino’s Corporation released this statement about the incident:
“We are aware of the situation and have forwarded this to the local franchise owner. The comments made by this person do not reflect those of Domino’s Pizza. We apologize for how poorly this reflects on our local stores and we assure you corrective action will be taken as the franchise owner determines.”
The store’s owner Rob Asmar said he feels embarrassed.