Closed captioning inquiries should be directed to the following:
Phone: (214) 252-3300
We will make every effort to respond or otherwise resolve your inquiry within 24 hours or 1 business day.
Written closed captioning complaints should be directed to the following:
Director of Technology
8001 John Carpenter Freeway
Dallas, Texas 75247
Phone: (214) 562-0912
Before sending a formal written complaint, we recommend you first submit an inquiry. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your complaint within 30 days.