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Delta Offering Refunds, Free Rebookings for Passengers Affected by Outage

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All departing Delta airline flights were delayed Monday morning following a global computer system outage, according to the airline. “Our systems are down everywhere,” it tweeted in response to disgruntled customers.

Passengers on Twitter reported problems — including the inability to check in or being stuck on the tarmac — from airports around the world, including San Francisco and Athens.

Delta advised customers to check the status of their flights while it tried to fix the problem. Delta later tweeted a link to information about a fee waiver for affected passengers. According to the Delta website,

“If your flight is canceled or significantly delayed, you are entitled to a refund. Even if your flight is not canceled, you may make a one-time change to your ticket without fee…”

The waiver applies to all Delta flights scheduled on August 8 and the ticket must be reissued on or before August 12, with rebooked travel beginning no later than August 12.

For the latest updates on the outage, refer to Delta’s News Hub website.

Reports of delays on social media started to appear around 3 a.m. ET Monday morning. Delta’s problems come less than three weeks after Southwest Airlines canceled more than 1,000 flights following a system outage.

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