Time Warner and Charter Called Out in Senate Report on Overcharging
Get ready for a shocker.
The reports claim both companies neglected to pay back their customers after overcharging them and that Time Warner Cable will overcharge their customers by a cool $2 million this year. Charter has allegedly been overcharging its customers by more than $400,000 a month
“Time Warner Cable and Charter have procedures for identifying overcharges and removing them from customers’ bills prospectively. Neither company, however, has automatically provided full retroactive refunds or credits for past overcharges. Instead, Time Warner Cable and Charter have generally granted refunds or credits only upon customer request,” said the report.
Both companies have taken steps to address the issue. The Wall Street Journal reports that during a recent hearing, a Charter executive said they plan to give out a 12-month credit for customers who were affected.
As for Time Warner Cable, which was recently purchased by Charter, the company will provide an automatic one-month credit to all customers for each time they were overbilled.